Within weeks of its launch, Intelligent Mobile Support’s (www.imobilesupport.com) mobile solution, Axon is receiving praise from users. One of the nation’s most respected distributors, Gustave A. Larson Company (www.galarson.com), recently adopted the new technology, citing Axon’s positive influence on new-customer recruitment and building loyalty with established contractors such as Shavitz Heating and Air Conditioning (www.shavitz.com).
“Axon helps us differentiate ourselves from our competitors,” says Gustave A. Larson Marketing Specialist David Blau. “It makes our customers’ technicians more efficient in the field and gives them immediate access to our service advisors. Axon is a great marketing solution, too. We can send marketing messages via text or display banner advertisements while the service technicians are troubleshooting the equipment. IMS has developed an amazing product; we’re very excited to share it with our dealer base as well as prospective business partners.”
Axon, a smartphone/tablet application developed by Solon, Ohio-based Intelligent Mobile Support, is designed to streamline and strengthen the technical support process. It includes Hot Pages from OEM manuals to help technicians find installment and repair solutions quickly; Live Connect, a direct line to service experts, typically at the distributor level; and Dialog, which improves communications within a contractor’s organization as well as between the contractor and distributor.
Shavitz Heating and Air Conditioning ’s Service Manager, Brad Hunley, also saw immediate value in the new solution, and purchased Axon for every one of its service techs. The technology further impressed the company’s CEO, Bronson Shavitz, who is presenting Axon as part of a seminar on Mobile Tech on March 18, 2014 at 2:30pm in the Washington B Room at the ACCA Conference in Nashville, TN (www.acca.org/education/conference).
“Axon will help us eliminate service delays and prevent profit-eroding customer callbacks,” says CEO Bronson Shavitz. “With Axon, we can tap into the service expertise of our entire company and instantly reach all of our distributor’s service advisors. Axon literally delivers all of this service expertise to the doorsteps of every one of our valued customers. Yet as important as it is to our bottom line to eliminate service delays and call-backs in the short term, the real benefit is keeping our valued customers for the long term. At the end of the day, happy customers give us the word-of-mouth referrals that help us grow.”
IMS offers free Axon webinars to contractors, distributors and OEMs interested in learning more about its capabilities.
Intelligent Mobile Support
Intelligent Mobile Support (IMS) is a forward-thinking mobile cloud computing company dedicated to developing state-of-the-art solutions for improving profitability and productivity for business partners in the HVACR industry as well as other industry verticals. IMS is the only company that aggregates OEM content for the distributor and provides dealers with real-time access to distributor experts – all on a distributor-branded solution with a full suite of business analytics.
Gustave A. Larson Company
Gustave A. Larson Company is the Midwest, Plains and Mountain States’ leading wholesale distributor of HVACR equipment, parts and supplies. Representing products from more than 440 leading industry manufacturers in commercial refrigeration, residential and commercial HVAC, food service and pressure/temperature controls, Gustave A. Larson has 350 team members serving customers in 17 states through 46 locations.
Bronson Shavitz, CEO of Shavitz Heating and Air Conditioning
Bronson Shavitz is part of the fourth generation of a 109-year-old family business that began delivering ice and coal from a horse-drawn carriage and has spent many family dinners talking way too much about HVAC! . Starting as a parts gofer and install helper 16 years ago, Bronson has moved through the ranks delivering installation and maintenance services to both residential and commercial clients. Bronson returned to the family business after a brief stint as an Exxon engineer and found that this business was his true calling. Shavitz Heating and Air Conditioning has shown steady growth for 10 of the past 11 years and relies on consistent technical training and customer service training of all staff members to continually improve the company.